Polessa Beauty

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Terms and Conditions

1. About Us

This Website is operated by Polessa beauty, a company registered in [England and Wales / Scotland / Northern Ireland]

You can contact us at:

Email: Paulina@polessabeauty.co.uk

2. Use of the Website

You agree to use the Website only for lawful purposes. You must not use the Website in any way that breaches any applicable local, national or international law or regulation.

You may not:

Reproduce, duplicate, copy or resell any part of our Website without our express written permission.
Knowingly introduce viruses, trojans, or other material that is malicious or harmful.
Attempt to gain unauthorised access to our Website or server.

3. User Accounts (if applicable)

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

We reserve the right to disable any user account at our discretion.

4. Intellectual Property

All content on this Website, including text, images, graphics, logos, and software, is the property of [Your Company Name] or its licensors and is protected by UK and international intellectual property laws.

You may view, download, and print pages from the Website for your personal use only. You must not use any content from our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

5. Limitation of Liability

While we try to ensure that all information on the Website is accurate and up to date, we make no warranties, express or implied, about its accuracy, reliability, or completeness.

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential or special damages, including but not limited to loss of profits, data or goodwill, arising from your use of or inability to use the Website.

6. Links to Other Websites

This Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over and assume no responsibility for the content or practices of any third-party sites.

7. Privacy

Our use of your personal data is governed by our Privacy Policy, which can be found here: [Insert Link to Privacy Policy].

8. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on this page with the revised effective date. Your continued use of the Website after any changes constitutes your acceptance of the new Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Return and Refund Policy

Returns and Refunds Policy

Effective Date: 20/07/2025

Thank you for shopping with [Your Website Name]. We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

1. Your Right to Cancel (Consumer Contracts Regulations)

Under the Consumer Contracts Regulations, if you are a consumer purchasing from our website, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason.

To exercise this right:

You must inform us in writing (by email or post) within 14 days of receiving the item(s).
You then have a further 14 days to return the goods to us.

Please note: This right does not apply to:

Perishable goods
Personalised or custom-made products
Sealed items (like cosmetics or underwear) that have been unsealed after delivery
Digital products once download has begun (with your prior consent)

2. Returns Process

To return an item, please follow these steps:

Contact us at paulina@polessabeauty.co.uk with your order number and reason for return.
We will provide instructions and the return address.
Please package the item securely and return it to us in its original condition (including packaging, tags, manuals, etc.).
Obtain proof of postage; we are not responsible for lost returns.

3. Refunds

Once we receive your return, we will:

Inspect the item
Notify you of the approval or rejection of your refund

If approved, your refund will be processed within 14 days. Refunds will be issued to your original method of payment.

We will refund the cost of the item and the original standard delivery charge (if applicable). However, we may deduct any loss in value of the goods if they have been handled beyond what is necessary to establish their nature, characteristics and functioning.

4. Return Shipping Costs

If the item is faulty, damaged, or incorrect, we will cover the return postage cost.
If you are returning an item under the 14-day cancellation period for other reasons, you are responsible for return shipping costs.

5. Faulty or Damaged Goods (Consumer Rights Act 2015)

If your item is faulty or not as described:

You have 30 days from receipt to request a full refund.
After 30 days, you may still be entitled to a repair, replacement, or partial refund (depending on the issue).

Please contact us as soon as possible with photos and a description of the issue.